Please inform Genciana-Vacances Pirinenca in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. A damage deposit of EUR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that check-in and other reception services are available at the Vacances Pirinenca offices, Carretera General 2, Edifici Principat Parc, Bloc França, Incles AD100. Arrivals are from 15h to 20h, please note that late check-in after 20:00 has an extra charge of EUR 25 and is only with pre-approval. Check-in after 00:00 is not possible. Please note that a EUR 30 end-of-stay cleaning fee is not included in the price. Guests can choose to pay the fee or clean the accommodation themselves.