Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Special check-in instructions There is no front desk at this property. The check-in location differs from the property location. To check in, go to calle Guatemal 4, Playa de las Americas If you arrive at the property after hours, you'll need to check in at an alternate location: Calle Guatemala 4-1, local J, Viña del Mar Shopping Center,To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. Late check-in (surcharge) must be requested at least 24 hours in advance. Know Before You Go • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. • This property advises that enhanced cleaning and guest safety measures are currently in place. • The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. • Contactless check-in and contactless check-out are available. • This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Late check-out fee: EUR 50 (subject to availability) • Crib (infant bed) fee: EUR 3.0 per night • Rollaway bed fee: EUR 8.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: • Breakage deposit: EUR 150 per stay We have included all charges provided to us by the property.