Front desk is open 24/7. After booking, guests must contact the apartment to receive additional check-in information. Contact details are provided in the booking confirmation. Keys to the property can be collected in two ways: — Guests can pick them up at the office located at 35 Yerubaeva Street, Rich House office (open 24 hours); — Keys can be received at the property's address, provided the check-in time has been arranged in advance. Guests are required to contact the manager at least one hour before arrival.