The front desk is open until 23:30. There is no reception desk at the property. Check-in is self-service, and check-in instructions are provided upon prior arrangement. Late check-out from 10:00 AM to 01:00 PM is available for an additional fee of EUR 20.00. Check-outs after 01:00 PM will incur an additional night's charge. Arrivals after 11:30 PM incur an additional fee of EUR 20.00, payable in cash upon check-in. Guests are required to inform the property of their estimated arrival time in advance. If no arrival time is provided, the check-in staff may wait up to an hour. Guests need to contact the property representative at least 30 minutes prior to arrival using the phone number provided in the booking confirmation. Toiletries and toilet paper are provided on the day of arrival. Apartments are not cleaned daily. Towels are changed every 4 days, and bed linen is changed weekly. The minimum age for check-in is 18. Check-in takes place from 04:00 PM to 11:00 PM from June to October and from 04:00 PM to 07:00 PM from November to May. Only registered guests are allowed in the apartments. An in-room safe is available for an additional fee. The property is closed in November, December, January, February, March, and April. The swimming pool is open seasonally from May 1 to October 31. Its operation may depend on weather conditions. The swimming pool at Cerro Atlantico by Umbral will be closed for maintenance until April 15, 2026.