Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. An extra bed for children under 12 years old is free of charge, subject to availability at the time of arrival. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. The following fees and deposits are charged by the property at time of service, check-in, or check-out. The hotel charges a deposit of AED 500.00 - 1000.00. A deposit is not required if guests will not use the minibar and all extra services will be paid on site. Fee for in-room wireless Internet: AED 80.00 per 24-hour period (rates may vary) Fee for in-room wired Internet: AED 80.00 per 24-hour period (rates may vary) Fee for wireless Internet in public areas: AED 80.00 per 24-hour period (rates may vary) Fee for wired Internet in public areas: AED 80.00 per 24-hour period (rates may vary) Rollaway beds are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. For Christmas and New Year's Eve dinners, guests may be charged separately at the hotel. New Year's Eve Gala dinner will be held on December 31 2025 form 08:00 PM to 01:30 AM. During Ramadan there will be no sunset DJ and no Theme Night at La Terazza. Opening and closing hours during Ramadan: West Bay Lounge: 12:00 PM – 03:00 AM Vienna Plaza: 08:00 AM – 03:00 AM Zip Line is no longer available. For guests staying at the hotel, free access is provided to: several outdoor pools for families and adults, a private beach, a fitness center and gym, a surf pool, a children's wave pool and a Lazy River. The spa and wellness center is available for an additional fee. Water sports are available for an additional fee.