Dear Team, I would like to take this opportunity to express my sincere and heartfelt appreciation to all of you for the truly outstanding experience during my stay at your hotel. From the very first moment, it was clear that your team does not simply provide a service, but genuinely cares about the comfort, well-being, and satisfaction of every guest. Each and every interaction was marked by warmth, professionalism, and an exceptional level of attentiveness. What impressed me the most was the personal commitment shown by your staff. No request felt like an inconvenience, no question went unanswered, and every situation was handled with patience, kindness, and a genuine smile. It is rare to encounter a team that works together so seamlessly while maintaining such a high standard of hospitality. I would especially like to highlight the atmosphere you create as a team. It is evident that you take pride in your work, and this positive energy is felt throughout the entire hotel. This made my stay not only comfortable, but truly memorable. Please extend my sincere thanks to everyone involved — from the front desk and housekeeping to the service and support staff. Your dedication, friendliness, and professionalism set a benchmark for excellent hospitality. Thank you for making my stay such a positive and enjoyable experience. I will certainly remember your hotel with great appreciation and would be more than happy to recommend it to others. With kind regards and deepest appreciation, Michael Roll

Signature room, great bed, very spacious, lovely balcony, great view, impeccably clean and fantastic service.

Customer service of hotel staff

Delay in check in

Hotel is well located and not to far from the airport. Breakfast had a beautiful assortment of different foods from around the world. The bed was the most comfortable bed, ever! I loved my room, and the mood lighting was extra special. The staff was excellent.

Breakfast was great and waiting staff were amazing. Spacious luxurious and the staff cannot be faulted. Yea Polite staff

There should be a shuttle bus to the sister hotel on the palm so we could enjoy the beach too. Also shuttle bus to various places like the mall and main attractions would be amazing.

The hotel location is very good since it is very close to the airport. We had lunch in the Japanese restaurant and it was a very good experience. Everything in the room was perfect. Very clean room Very good service especially the people at the entrance who helped us with the valet parking patiently and also helped with the luggages.

Without a doubt a high standard hotel, always ready to give service and help, excellent breakfast, upgrade our room voluntarily and at no cost, no doubt I will return there at the first opportunity

Nothing

Everything, it was topnotch. Breakfast, pool, room was big and beautiful. Nice Egyptian theme. Perfect location, with hop on hop of bus and metro around the corner and attached to Wafi mall.

Nothing.

Замечательный отель с очень высоким качеством обслуживания. Никаких проблем от заселения до выезда, к вам относятся как дорогим гостям, которых долго ждали и рады видеть в следующий раз. Что касается процесса бронирования на Островке, то он быстр, удобен и доступен. Спасибо!

Понравилось абсолютно все без исключения