Additional transaction fees may apply for local residents, as well as additional 21% VAT, which must be paid at the hotel. Payable directly to the hotel by local residents only. Tourists will receive a refund for the VAT Tax, when they pay for their accommodations. To receive the refund, they must pay with a foreign credit card or provide their passport number and confirm their address. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Complejo Nueva Era in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Managed by a private host