A cash security deposit of 300 AUD is required upon check-in for charges or damages during the stay and will be refunded upon departure. Guests arriving after 10:00 PM are required to contact the property prior to arrival. If guests are unable to contact the property in advance, the default night box 3 is available for check-in. The code is the same as the last four digits of your Agoda confirmation number. Guests under the age of 18 years must be accompanied by a guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. The credit card used for payment at the time of booking needs to be shown upon check-in. The property requires guests to climb stairs and may not be suitable for the elderly or those with limited mobility. Please note that there is a 3.5% surcharge when you pay with an American Express or Diners Club credit card.Please note guests paying by methods other than a credit card, a cash deposit will be required upon check-in to cover any incidental charges.If you expect to arrive after 22:00, please inform Ashton Lodge in advance, using the contact details found on the booking confirmation, to arrange alternative check-in via a night box. If you are unable to contact Ashton Lodge in advance, you can use the default night box 8 to check in. The code is the same as the last four digits of your Booking.com confirmation number.Guests under the age of 18 years can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.Please note that Ashton Lodge does not have an elevator, however ground floor rooms may be available. Guests are welcome to contact the hotel directly for further information, using the contact details found on the booking confirmation.