Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Santorini Twin Waters in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Please note that Santorini Twin Waters is strictly non-smoking. High Season is the period from the 10th Dec to the 23rd January. A deposit of 30% of the total booking is required to confirm a booking in High Season. If the booking is cancelled 28 days or more prior to the planned date of arrival, all monies paid will be refunded, less an administration fee equivalent to the 30% deposit accepted and confirmed when making the booking. If the booking is cancelled less than 28 days prior to the planned arrival date, full payment for the booking will be taken, and there will be no refund unless, and until the premises are re-let for the total period of the original booking, less an administration fee equivalent to the 30% deposit accepted and confirmed when making the booking.