Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. This property will not accommodate hen, stag or similar parties. Please inform Artekale by Forever Rentals in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of EUR 200 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that our front desk hours are from Monday to Friday from 9:00 to 19:30. Outside these hours, and on Saturdays, Sundays and holidays, we only attend to emergencies of guests staying with us. For other matters, please send us an email to bilbao@forever-rentals.com. Thank you for your understanding. Please let us know at least one day in advance of your approximate arrival time so we can tell you how to proceed to collect the keys. We have self check in service until 0:00h. The delivery of keys is in a locker by means of a code (self check in on Alameda Recalde street next to portal 6)