Check-In Information: Please note that Hackett Property, who operate the apartments, are not located on site at Hawksley House. Keys are to be collected from their office, which is 2 minutes’ walk from the apartments at Hackett Property, Lynas House, Athenaeum Street, Sunderland, SR1 1NA. Any key collections after 18:00, Monday to Friday; after 16:00 on Saturdays; and at any time on Sundays , must be arranged in advance. The management’s out-of-hours service will then make arrangements to meet guests at the desired time. Please contact Hackett Property in advance, in order to inform them of your estimated time of arrival. You can contact Hackett Property by telephoning or email, using the contact details supplied on your confirmation email.