1. Material Alteration – In the unlikely event of Pure Crete having to make a material alteration to your holiday, you will be advised of the change as soon as is reasonably possible. The company reserves the right in any circumstances to alter or cancel a flight. A material alteration is considered to be a change in airport, resort area, change of flight times by more than 12 hours. Should a material alteration or cancellation become necessary, you will have the choice of (a) Accepting the alternative arrangements (b) Choosing another available holiday from our programme or (c) Cancelling with a full refund. Should you accept any of these alternatives, no other claims for compensation or expenses will be considered unless we notify you of material alterations /cancellations within 8 weeks of departure. In this case, we will pay compensation of £10 per person. No compensation or claims will be considered in the event of alteration / cancellation due to force majeure events. (see condition 9). 2. Cancellation – In the event of a cancellation Pure Crete must be notified in writing and the following cancellation charges will apply from the time your written instructions are received by us: 3. Late Arrivals – Flight timings will be confirmed on flight tickets. Pure Crete cannot accept responsibility for clients missing aircraft or ferries due to late arrival of connecting aircraft or late check-in at airport or port. Clients should check in no later than 3 hours before departure for both flights. 4. Accommodation – Description and Use – Pure Crete makes every effort to ensure that descriptions of accommodation and amenities are accurate but it shall not be liable in the event that any aspect of the holiday fails for reasons outside Pure Crete’s control. The accommodation is only for the use of the passengers shown on the booking form. Sub-letting, assignment, or sharing is prohibited. Clients are responsible for leaving their accommodation in same condition as at the start of their holiday. Any breakages should be reported to our representative and paid for. The client is liable for charges incurred from damage or abuse of property overseas. 5. Liability – Pure Crete shall not be liable for any loss or damage arising in connection with a holiday caused by any matter outside the reasonable control of Pure Crete. This includes, but is not limited to, Acts of God, civil disturbance, strikes or industrial action, acts of government, failure of public supplies (e.g. water or electricity), failure of local transport to convey clients to their departure/destination airports, failure of mechanical equipment e.g. air conditioning and boilers. However Pure Crete will make all reasonable efforts to remedy such equipment failures. The conditions imposed by all carriers shall be deemed to be accepted by the client and are available on request. Contracts for excursions purchased locally in resort are between the consumer and the excursion provider, the tour operator acts as the agent and will not be liable for the excursion. 6. Complaints – In the unlikely event of a complaint please notify us in writing no later than 28 days after the completion of your holiday. No complaints will be considered after this time. "If you have a dispute with your tour operator which you are unable to resolve, you may call upon the low-cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking form or claims which apply principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service." In addition, Pure Crete must be notified of any complaints whilst you are in Greece so that we can assist in resolving any issues whilst in resort. 7. Consumer Protection, ATOL & ABTOT – The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 5889. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. Ground arrangement only holidays and accommodation only arrangements are financially protected by the Association of Bonded Travel Organisers Trust Limited (ABTOT membership number 5217). The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Visions Holiday Group, and in the event of their insolvency, protection is provided for the following: 1. non-flight packages and 2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU. ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Visions Holiday Group. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the ABTOT 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. 8. Pure Crete & the environment – Pure Crete is a member of Green Globe an organisation set up to promote environmentally sustainable tourism within the travel industry. Pure Crete restores Cretan houses, financed a loggerhead turtle hatchery, supported the protection of the Cretan bearded vulture, installs solar energy has facilitated carbon offset and supports local animal welfare. 9. AITO – Pure Crete is a member of AITO, The Association of Independent Tour Operators. AITO was established in 1976 to promote the wide range of holidays available from the best of Britain’s specialist companies. Well-established and fully bonded, AITO companies offer particular types of holidays, geographical areas and special interests worldwide. The common aim of AITO members is to provide an attractive alternative to mass-market holidays, combining high standards backed up with a more knowledgeable, personal and caring service. 10. Passports, Visa & Health – Documentation and medical/travel insurance is your responsibility. For UK passport information visit www.gov.uk or phone 0300 222 0000. If you do not hold a British Passport you may need to contact the Greek embassy (020 7229 3850) to check whether a visa is necessary. 11. Pure Crete – Pure Crete, a trading name under the Visions Holiday Group, was founded in 1989. Company number 4499296. VAT number GB 784 3347 05. Registered office:- Bolney Place, Cowfold Road, Bolney, Haywards Heath RH17 5QT. Your contract is with Visions Holiday Group Ltd. All post and enquiries should be sent to our business address: Bolney Place, Cowfold Road, Bolney, West Sussex RH17 5QT. Tel: 01444 880404 This contract is made on the terms of these booking conditions. This contract is subject to English Law.