A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Please inform Ciasa de Lenz in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of EUR 300 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that the latest possible check-in is at 7:00pm. Later check-in is not possible. The first set of bed linen and towels is provided for free. If you stay 7 nights or more, in the middle of the week you will enjoy: a change of towels, a cleaning of the bathroom, and hoovering of the whole apartment. If you stay 14 nights or more, after the first week the bed linen will also be changed once, free of charge. Laundry service is available at extra charge. Daily cleaning is also available at extra charge. From December until March, free ski bus tickets are included in the rates.