A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Special check-in instructions There is no front desk at this property. The check-in location differs from the property location. To check in, go to Piazzale Guglielmo Marconi 1, in The CityHub Point There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Check-in for this property is based at CityHub office, located inside the bus station in Piazzale Marconi. The office is in front of the Bergamo train station and behind MacDonald. For more details, please contact the property using the information contained in the confirmation received after booking. Know Before You Go • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. • Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. • Only registered guests are allowed in the guestrooms. Fees Mandatory Fees and Taxes   • A tourist tax is imposed by the city and collected at the property. The tax is 5% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking. We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.