A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Please inform ALTIDO Charming 1BR Flat in Como in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. If you cause damage to the property during your stay, you could be asked to pay up to EUR 300 after check-out, according to this property's Damage Policy. ALTIDO wants you to have a fantastic stay, and we encourage you to see this property as a home away from home. There are, however, a few points we politely ask guests to note before their arrival and throughout their stay: Strictly no smoking, no parties, no pets Dispose of rubbish appropriately. Keep the property clean and tidy. Whilst washing up and stripping the beds at check-out would be appreciated, it is by no means expected. Quiet hours are between 10 PM and 9 AM. So please keep the noise down and respect the neighbours in the building. Please remember to close all windows and doors when leaving. Careful attention to the keys is extremely important. Guests are responsible for any additional costs resulting from misplaced keys or locksmith call-outs. To ensure the safety of our current and future guests, we ask all guests to complete our online check-in form and to provide a valid form of identification. Due to the ongoing energy crisis, the following rules apply to all properties in Italy: Guests are obliged by Italian law to follow the rules regarding rubbish collection and recycling. The schedule is different for each city, and guests can find written instructions in the property. Guests are obliged by Italian law to provide identification and pay the city tax before check-in. ALTIDO will not provide access if the online check-in form is not completed or the city tax is not paid. The condominium (central) heating will work on a schedule, as imposed by Italian law, and heating cannot be adjusted. The schedule will operate as follows: 6 AM to 9 AM, 12 PM to 2 PM, and 8 PM to 11 PM. The highest temperature allowed by Italian law for the residential sector is 19 degrees Celsius for all thermostats, both central and autonomous heating.Please do not use more than one appliance at once. Otherwise, you may experience power outages. If this happens, guests will need to reset the fuse box. Please do not use more than one appliance at once. Please note that if the type of check-in of the property you have booked is "Greeter", there will be extra Late Check-in Fees (should be paid by cash upon arrival) for check-in after 7 pm.