A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. This property will not accommodate hen, stag or similar parties. Please inform Residenza al Castello in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Swimming pool #1 is closed from Wed 25 Jan 2023 until Wed 31 May 2023 Swimming pool #1 is closed from Thu 21 Sept 2023 until Sun 31 Dec 2023 A damage deposit of EUR 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Check-in takes place at an agency, 2 km from the house. You can check-in from 09:00 until 12:00, and between 15:00 and 18:00. On Sundays, check-in is available from 10:00 until 12:00 and from 15:00 until 18:00. A surcharge of EUR 30 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property. Please note that heating is not included and will be charged extra according to usage. You can bring your own bed linen and towels or rent them on site. The first set of towels costs EUR 5 per person, the first set of bed linen costs EUR 10 per person.