A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Please inform Polo Residence in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A surcharge applies for arrivals outside check-in hours, EUR 10 between 19:30 and 22:00 and EUR 20 between 22:00 and 1:00. All requests for late arrival are subject to confirmation by the property. The property is located on the first floor in a building with no elevator. Managed by a private host