**Know Before You Go** Reception is located on 2nd floor, office 41b. If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 3 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. **Fees** The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: KZT 2000 for adults and KZT 2000 for children (approximately) Airport shuttle fee: KZT 3000 per vehicle (one way) An early check-in fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.