Front desk is open 24/7. Know Before You Go • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Airport shuttle fee: KZT 3500 per room (one-way) • Airport shuttle fee per child: KZT 3500 (one-way) • Rollaway bed fee: KZT 2000 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.