As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Front desk opening hours 07:00 - 20:00. In case of arrival after 11:00 PM, guests should notify the hotel in advance and receive check-in instructions. Contact information can be found on the booking confirmation. • Pool access available from 9:00 AM to 8:00 PM. • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • No pets and no service animals are allowed at this property. • This property advises that enhanced cleaning and guest safety measures are currently in place. • The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. • Enhanced food service safety measures are in place. • This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). • This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). • Early check-in is available for a fee (subject to availability) • Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.