Special check-in instructions The front desk is open daily from 8:00 AM - midnight. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Know Before You Go • Pool access available from 9:00 AM to 11:00 PM. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Children 13 years old and younger are not permitted at this property. • No pets and no service animals are allowed at this property. • Construction is underway at a neighboring building and there may be noise disturbance from the construction work. Fees • Fee for cooked-to-order breakfast: approximately MXN 230 to 350 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes