As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Special check-in instructions This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. Know Before You Go • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. • Pool access available from 8 AM to 10 PM. • Only registered guests are allowed in the guestrooms. • The property is professionally cleaned. • Contactless check-in and contactless check-out are available. Fees • Airport shuttle fee: USD 80 per vehicle (one-way) • Early check-in is available for a fee (subject to availability) • Late check-out is available for a fee (subject to availability) • Housekeeping is available for an additional fee • Crib (infant bed) fee: USD 25.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: • Cleaning fee: USD 35 per accommodation, per stay • A damage deposit of USD 250 will be collected before check-in. • Deposit is payable by PayPal and is due within 72 hours of booking the reservation. We have included all charges provided to us by the property.