Please inform LQ Queenstown in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Please note that there is an additional 2% charge when you pay with a MasterCard or Visa credit card, and 3% charge when using an American Express credit card. Please note that your provided credit card will be processed 72 hours prior to arrival for the full amount of your stay unless a non-refundable rate is booked, in which case your credit card will be processed immediately. Please ensure the credit card used to make your reservation with, is the credit card you intend your booking payment to be processed to. Changing your method of payment is not an option once your credit card has the accommodations prepayment charged to it. When booking more than 3 rooms, please note that different conditions may apply.