Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Prime Lisbon - Sao Paulo 5 in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of EUR 350 is required on arrival. You should be reimbursed on check-out. Towel change is done every 3 days in stays of 5 or more nights. Bookings of more than 6 nights include cleaning, change of towels and bed linen. This service must be requested at check-in. The property will contact guests one week prior to arrival, to provide instructions on check-in procedures and schedule.