Please inform Naturwaterpark - Parque de Diversões do Douro in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. This property will not accommodate hen, stag or similar parties. A damage deposit of EUR 20 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that access to the water park is only available at an extra fee. Please note that a deposit of 30% of the total amount will be charged on the day of booking. This payment is made by bank transfer. Naturwaterpark - Parque de Diversões do Douro will contact guests with further details. The remaining amount will be charged in cash at check-in.