Customer service agent *Angelina* lacks basic communication skills and behaves rudely, showing unnecessary attitude as if she owns the hotel. The management should take strict action against such unprofessional staff.

The behavior of the night staff, Ms. Angelina, was unacceptable. During checkout, she displayed a lack of basic respect and unnecessarily delayed the process while being engaged in what appeared to be a personal call. My cab for the airport was waiting outside, and the driver had to wait for 15 to 20 minutes due to this delay.

The receptionist was very helpful she went an extra mile to help us i think her name was Ekaterina. Overall great stay lovely hotel

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Hotel was good and everything was great

Value was high

Everything was good.

Some cleaners put dirty pieces in the bathroom. you can get better location as a tourist. Staff are nice but don’t speak good English.

The hotel was luxurious and quiet And the location was perfect, close to metro station and for restaurants

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Anna She is one of the great employees. She is responsive, cheerful and special. She deserves the job of hotel manager for her care and kind treatment. Thanks to her.

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