Upon arrival, Russian citizens must provide the original (not a copy) of one of the following documents: a valid Russian domestic or international passport, or driver's license. Front desk is open 24/7. According to the Government Decree No. 1853 of 11/18/2020 (clause 18), Minors under the age of 14 are required to check in the hotel with the documents of their parents (adoptive parents, guardians). If the accompanying persons are not legal guardians, they are required to provide the notarized consent form of the legal guardians (one of them) and the birth certificate of the minors. Minors aged 14 or above, in the absence of legal representatives next to them, are required to check in the hotel with his/her identity document and a notarized consent form from the legal guardian (one of them). The hotel does not guarantee a balcony in the room. Guests are required to contact the hotel to check if there is a balcony in the selected room. Contact information is provided in the booking confirmation.