The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk is open 24/7. If the guests arrive after 09:00 PM, they should notify the hotel in advance and receive check-in instructions. Contact information can be found on the booking confirmation.The prepayment will not be refunded if the guest cancels the reservation on the day of arrival or the day before. If the guest cancels the reservation earlier, the prepayment is refunded.