What time is check-in and check-out at Kigali Serena Hotel?

Check-in at Kigali Serena Hotel is from 14:00:00. Check-out is before 11:00:00.

Does Kigali Serena Hotel offer free cancellation?

Yes, Kigali Serena Hotel offers free cancellation on selected room rates on myservice.

Where is Kigali Serena Hotel located?

Kigali Serena Hotel is a hotel in Kigali, Rwanda at KN 3 Avenue, Kigali, Kigali, Kigali 250, Rwanda.

Are pets allowed at Kigali Serena Hotel?

Pets are welcome at Kigali Serena Hotel.

Is parking available at Kigali Serena Hotel?

Contact Kigali Serena Hotel directly to confirm parking availability.

Kigali Serena Hotel — 5.0-Star Hotel in Kigali, 2026

Name: Kigali Serena Hotel
Address: KN 3 Avenue, Kigali, Kigali, Kigali 250, Rwanda, Kigali, Kigali, 250, RW
Telephone: 250788184500
Price range: From USD 310/night

Location

Kigali, Rwanda

Environment

Urban Center

Number of Rooms

9 room types

Starting From

USD 310/night

Cancellation

Free cancellation available

Location

Luxurious five-star hotel “Kigali Serena Hotel” is located in Kigali. It boasts a convenient location within 1 km from the historic city center.

Hotel features

The luxurious on-site restaurant offers a broad variety of international delicacies. Enjoy a refreshing drink in the elegant bar. Wi-Fi is available throughout the property. Guests can store their valuables in the locker.

Fitness enthusiasts will appreciate a well-equipped fitness center. There is a swimming pool on site. Relax with a massage at the hotel's spa. Parking is provided on site.

Airport shuttle services are offered at a surcharge. If you need to use a fax, scanner or copier, the hotel's business center is at your disposal. Friendly staff at the 24-hour reception will be glad to answer all of your questions. There is a laundry at the hotel.

Hotel's friendly staff will be glad to assist its guests with booking tickets or tours. All rooms are non-smoking.

General

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Currency exchange

Smoke-free property

Security guard

Newspapers

Ticket assistance

Gift shop

Express check-in/check-out

Garden

Television in lobby

Terrace

Dryer

Fire Extinguisher

Rooms

Non-smoking rooms

Room service

Cable TV

Minibar

Hairdryer

Bathtub

Shower

Wardrobe/Closet

Bathrobe

Slippers

Toiletries

Show More amenities

Room type

Standard Double room full double bed

2 guests

1 Double Bed

air-conditioninghairdryerprivate-bathroom

standard

Standard Double room twin beds

2 guests

2 Single Beds

private-bathroom

standard

Superior Double room full double bed

2 guests

1 Double Bed

air-conditioninghairdryerprivate-bathroom

standard

Superior Double room twin beds

2 guests

2 Single Beds

private-bathroom

standard

Deluxe Double room full double bed

2 guests

1 Double Bed

air-conditioninghairdryerprivate-bathroom

standard

Deluxe Double room twin beds

2 guests

2 Single Beds

private-bathroom

standard

Double Junior Suite full double bed

2 guests

1 Double Bed

private-bathroomtoiletries

suite

Executive Double Suite full double bed

2 guests

1 Double Bed

mirrorprivate-bathroomsafe

suite

Presidential Suite

1 guests

1 Double Bed

mirrorprivate-bathroomsafe

presidential

Important information

Front desk is open 24/7. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Kigali Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location. A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.

House Rules

Check-in: After 2:00 PM

Check-out: Before 11:00 AM

Pets are not allowed

Additional Services

Available on Request

One Way Shuttle to Airport - RWF 35.00

Child & Age Policies

Extra bed for adults: RWF 150.00 guest per night

Payment Methods

Following payment methods are available at the property.

Room type

Standard Double room full double bed

2 guests

1 Double Bed

air-conditioninghairdryerprivate-bathroom

standard

Standard Double room twin beds

2 guests

2 Single Beds

private-bathroom

standard

Superior Double room full double bed

2 guests

1 Double Bed

air-conditioninghairdryerprivate-bathroom

standard

Superior Double room twin beds

2 guests

2 Single Beds

private-bathroom

standard

Deluxe Double room full double bed

2 guests

1 Double Bed

air-conditioninghairdryerprivate-bathroom

standard

Deluxe Double room twin beds

2 guests

2 Single Beds

private-bathroom

standard

Double Junior Suite full double bed

2 guests

1 Double Bed

private-bathroomtoiletries

suite

Executive Double Suite full double bed

2 guests

1 Double Bed

mirrorprivate-bathroomsafe

suite

Presidential Suite

1 guests

1 Double Bed

mirrorprivate-bathroomsafe

presidential

myservice

Kigali Serena Hotel

Kigali Serena Hotel

General

Rooms

Important information

House Rules

Additional Services

Available on Request

Child & Age Policies

Payment Methods

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