• Extra-person charges may apply and vary depending on property policy • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed • This property accepts credit cards • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must register with the cruise at least 24 hours in advance. Registration requires full name, date of birth, nationality, passport number, and visa expiration date for all passengers. Check-in time is noon at White Dolphin Cruise office, 6A Le Thanh Ton Street, Hon Gai, Ha Long. Please be advised that this property is a cruise ship and not a standard hotel. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi-Old Quarter, which is 3.5 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs at 7:30 AM. Following the cruise, a van will transport guests back to Hanoi. Hotel only accepts guests with minimum age of 15