Please note that a free shuttle bus pick up service is provided at 3 Phan Huy Ich, Ba Dinh District, Hanoi. Departure time is at 08:30. Halong Classic Sail Private Car also offers free pick up services. Guests are advised to provide the address for pick up at least 1 day before departure. For guests boarding at Ha Long City, please provide your contact information, hotel name and address in Ha Long. The cruise staff will arrange a pick-up at your hotel. The rate is inclusive of free 2-way transportation from Hanoi to Ha Long, an English speaking guide, a welcome drink, breakfast, lunch, dinner and kayak activity.