Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property is located in a residential area and guests are asked to refrain from excessive noise. Please inform Long Island 11 - FAMILY ONLY in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Unfortunately, this property is unable to accommodate bookings for stag/hen parties or school leavers (“Matric Rage”). Any such bookings will be cancelled, with no refund given. The property apologizes for any inconvenience. Please see the Conditions of letting that the agent will send you on confirmation of your booking. Please note that Visa debit cards cannot be used to guarantee the reservations as the card cannot be processed without the actual card being present. You will be required to provide a copy/photo of the front and back of the credit card as well as a copy of your ID or drivers licence for all manual credit card transactions.