Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. The hotel is currently undertaking minor improvement works to the access area until 21.10.2024. The works will be carried out 6 days a week (Monday to Saturday) from 09:00 AM to 07:00 PM. The team of the hotel will work closely with the building contractors to try and minimise noise impact in the redevelopment area. Every effort will be made to ensure that guests continue to enjoy their stay during this period. As with any major construction project, noise and dust may be generated in some parts of the resort and at times heavy machinery will be used during working hours. Where possible, work will be carried out in more than one area at a time so as not to affect guests' stay. Fencing will be installed around key public areas to ensure safety and reduce visual visual noise. Lunch and dinner are not available in the Classic category, only breakfast is available. Extra bed for children under 12 years: USD 42.00 per day. Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival. To make arrangements for check-in the guests should contact the property ahead of time using the information on the booking confirmation. If the guests are planning to arrive after midnight they should contact the property in advance using the information on the booking confirmation. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Pets not allowed (service animals are welcome, and are exempt from fees). 2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room. Free cribs are available on request at the property. Early check-in is available for a fee (subject to availability). Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards; cash is not accepted. This property uses eco-friendly cleaning products. Pool available from 07:00 AM to 08:00 PM. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests under 7 years old are not allowed in the spa. For Christmas and New Year's Eve dinners, guests may be charged separately at the hotel. The hotel has elevated it's three meal plan packages under the name Passport to Paradise. This Meal Passport provides a summarized overview of all dining options, including detailed benefits, privileges, and services, along with descriptions of the Half Board Plus (HB+), All-Inclusive (AI), and Ultra All-Inclusive (UAI) plans, and a detailed description of the Ultra All-Inclusive (UAI). Main updates as follows: Ultra All-Inclusive (UAI) –formerly All-Inclusive Plus (AI+) The All-Inclusive Plus (AI+) package has been renamed to Ultra All-Inclusive (UAI). All-Inclusive (AI) All-Inclusive guests will receive AED 100 dining credit at DRiFT Restaurant and Horizon Bar per stay. All-Inclusive guests will receive a complimentary dinner from our dedicated All-Inclusive menu every 4th night at DRiFT Restaurant. Half Board Plus (HB+) The Half Board Plus remains unchanged.