Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. City tax depends on the number of rooms in the room, AED 20.00 for a one-room room, AED 40.00 for a two-room room, etc. On December 31, access to Marjan Island will be restricted after 04:00 PM, with exit only allowed after 01:00 AM, depending on traffic. Only registered vehicles will be permitted entry; registration closes on December 29 at 11:59 PM. Each contact can register one vehicle. Public parking is very limited. Unregistered vehicles will not be allowed on the island. When booking, guests are asked to indicate their estimated time of arrival, as well as their country of origin. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. This property accepts credit cards and cash. Cashless transactions are available. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. One child up to 11 years old stays free of charge. A sofa bed will be provided. An additional child up to 5 years old stays free of charge when sharing the existing bed with parents. Please note that once an extra bed is placed, the available space in the room will be limited, and guests should be informed accordingly at the time of booking. Children aged 12 years and above are considered adults, and adult rates will apply as per the rate sheet. Should guests request rollaway beds for all children, extra bed charges will be applied as per the rate sheet. In case of booking a hotel room with several bedrooms, the tax is charged on each room. Daily complimentary shuttle bus service to Ras Al khaimah Mall. Departure from hotel: 10:30 AM – 02:30 PM. Pick-up from Al Hamra Mall: 02:45 PM – 06:45 PM. Pick-up from Rak Mall: 03:45 PM – 07:45 PM. Pick-up from Manar Mall: 04:00 PM – 08:00 PM. Daily complimentary shuttle bus service to Dreamland Aqua Park. Departure from hotel: 09:30 AM. Pick-up from dreamland aqua park: 06:00 PM. No reservation required, first come first served basis. Visit the concierge for more information. Pick-up time might be delayed due to traffic. The Ultra All-Inclusive concept begins at 03:00 PM on the day of arrival and ends at 12:00 PM on the day of departure. Guests can enjoy breakfast on the day of departure. However, since lunch is served at 01:00 PM, by which time guests will have already checked out, lunch is not included in the Ultra All-Inclusive concept. If guests wish to have lunch on the day of departure and continue to enjoy the hotel's services after check-out, they can take advantage of the Extended Use of Services offer.