Please inform Mountain Spa Residences in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. This property will not accommodate hen, stag or similar parties. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of EUR 500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The ski shuttle service is only offered in winter.