Additional transaction fees may apply for local residents. Guests may also be subject to additional taxes, which may vary by city and hotel. Information about the fees charged must be clarified with the accommodation facility. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Grand Resort Serra Negra in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that the owner of the credit card used to guarantee the booking must be presented at the check-in. The hotel will only accept the same credit card used for reservation.