Front desk opening hours 16:00 - 23:00. Know Before You Go • Guests must transfer via airplane and shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December. • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • Only registered guests are allowed in the guestrooms. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • No pets and no service animals are allowed at this property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Fee for cooked-to-order breakfast: USD 5 per person (approximately) • Airport shuttle fee: USD 10 per vehicle • Airport shuttle fee per child: USD 0.00 (up to 6 years old) • Early check-in fee: USD 7,5 (subject to availability) • Late check-out fee: USD 7.5 (subject to availability) • Kitchen/kitchenette fee: USD 10 per night • Rollaway bed fee: USD 10 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes   The charges below are included in your overall room price: • New Year's Eve gala dinner fee • Christmas Eve gala dinner fee We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.