A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. Parking: The Cenobio Hotel is located in the heart of Sassi di Matera in a restricted traffic area (ZTL), therefore it is not possible to reach us by car. The hotel's suggestion is to park the car at Parking Sant’Isidoro, set in via Lanera n.16 (guests can enter this address into their navigation system to avoid the restricted traffic zone), costing EUR 20.00 per vehicle per day. Parking lot needs reservation; so, if guests are interested in it send to the hotel a photo of license plate number to reserve it. If guests are renting a car they can send to the hotel the plate number at their earliest convenience. Once guests are parked, they can decide to walk for a few minutes through the historical centre, or guests can opt to use a transfer service that hotel can arrange for guests, that will bring you to Piazza Duomo, a few steps away from the property, where stuff will meet guests. The transfer costs EUR 15.00 for two persons per way. The city tax must be paid in cash. • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. • Cash transactions at this property cannot exceed EUR 5000.00, due to national regulations. For further details, please contact the property using information in the booking confirmation. • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Only registered guests are allowed in the guestrooms. • This property advises that enhanced cleaning and guest safety measures are currently in place. • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. • Personal protective equipment, including masks, will be available to guests. • Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. • Enhanced food service safety measures are in place. • This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy). The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.