A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk opening hours 08:00 - 22:00. Please inform Musae Relais & SPA in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Please note that the hot tube in the rooms Suite with Hot Tub and King Suite with Spa Bath, is not available from the 1st of November until the 31st of March. The front desk is only open 08:00 AM to 10:00 PM, if the guests plan to arrive early they must inform the hotel 1-2 days before arrival. Contact info can be found in the booking confirmation.