As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Special check-in instructions This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Know Before You Go • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. • No pets and no service animals are allowed at this property. • This property advises that enhanced cleaning and guest safety measures are currently in place. • The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. • Contactless check-in and contactless check-out are available. • Each guestroom is kept vacant for a minimum of 72 hours between bookings. • This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). Fees • Airport shuttle fee: USD 25 per room (one-way) • Housekeeping is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: • Deposit: USD 200 per stay We have included all charges provided to us by the property.