Front desk is open 24/7. For children under 14 years of age traveling accompanied by parents, a birth certificate or a notarized power of attorney for an accompanying person in the absence of parents is required. Children over 14 years of age traveling without legal representatives must have an identification document and notarized consent of one of the legal representatives. Foreign citizens require a passport, a valid migration card and a valid visa. During the 2026 ski season, transfers to the resorts of Krasnaya Polyana are provided according to the hotel schedule if you make an appointment before 19:00 on the eve of the trip. Rooms of the Standard and Standard without balcony categories are located in standard buildings. The remaining categories of rooms are located in the main building. Pets are allowed only in Standard rooms without balcony. Dogs, except fighting breeds, cats, rodents and birds weighing no more than 10 kg are allowed. From 9.11.2026 to 6.12.2026, the Breeze swimming pool complex is closed. From 7.12.2026 to 20.12.2026 the aquathermal complex SPA complex BR is not operating. The fitness room, hairdressing salons and massage rooms are available as usual. Parking spaces must be reserved in advance. Contact details can be found on your booking confirmation. Bridge Pizza Restaurant operates on an a la carte basis for an additional fee. Using the padel court with equipment rental is a paid service available by reservation.